Refunds & Returns

Your rights under Australian Consumer Law

You’re entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. If the goods fail to be of acceptable quality and the failure isn’t major, you’re entitled to have the problem fixed or to a refund. These rights cannot be excluded.

Damaged, faulty, or incorrect orders

If your order arrives damaged, faulty, or isn’t what you ordered, contact us at info@CarryOnRecovery.com.au within [number] days of delivery with your order number and a photo. We’ll arrange a replacement or refund at no cost to you.

Change of mind

Because CarryOn is a consumable food product, we [can / cannot] accept change-of-mind returns of opened items for health and safety reasons. Unopened product may be returned within [number] days in its original condition; return postage for change of mind is [the customer’s responsibility / covered by us]. [Confirm this policy before publishing.]

How refunds are paid

Approved refunds are returned to your original payment method via Stripe, usually within [number] business days of approval.

Contact

Refunds and returns: info@CarryOnRecovery.com.au.